Privacy Policy

CSSBUY AGENCY (the “Company,” “we,” “us,” or “our”) operates the website https://cssbuy.agency (the “Website”), which provides reverse proxy purchasing and international logistics services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services.

Your privacy is important to us, and we are committed to being transparent about our data practices.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you (“Personal Information”). We collect the following categories of information:

A. Information You Directly Provide to Us

  • Identity and Contact Data: Your name, email address, phone number, and account credentials (username and password).

  • Order and Transaction Data: Details about the products you wish to purchase (including links, descriptions, size, and quantity), your purchase history, and service preferences.

  • Shipping Data: The name, address, and contact details of the recipient for shipping and customs purposes.

  • Communication Data: Records of communications with our customer support team, including messages, emails, and chat history.

  • Payment Data: While we do not store your full payment card details, we collect data necessary to process your transactions, such as billing address and a payment reference ID. This information is securely transmitted to our third-party payment processors.

B. Information Collected Automatically

When you use our Website, we automatically collect certain information about your device and usage:

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

  • Usage Data: Information about how you use our Website and services, including the pages you view, the time spent on those pages, and the sequence of pages visited.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: To fulfill your reverse purchasing requests, including sourcing products, purchasing items from Chinese e-commerce platforms (Taobao, Tmall, JD.com, etc.), performing quality checks, and consolidating your orders.

  • Logistics and Shipping: To arrange, manage, and optimize the cross-border delivery of your items, including generating shipping labels and managing customs clearance.

  • Payment Processing: To process and complete your payments for products and services through secure third-party payment providers.

  • Communication: To provide customer support, respond to your inquiries, and send you service-related notifications, updates, and tracking information.

  • Security and Fraud Prevention: To protect our services, systems, and users from fraud, security breaches, and illegal activities.

  • Improvement: To analyze usage data, troubleshoot issues, and improve the functionality, performance, and user experience of our Website and services.

3. Disclosure of Your Information

We may share your Personal Information with the following parties, only to the extent necessary to perform our services:

  • Chinese Sellers and Suppliers: We share necessary order details (product specifications) with the original sellers on e-commerce platforms to successfully purchase your items.

  • Logistics and Shipping Partners: We share your name, shipping address, phone number, and customs declaration information with third-party carriers and freight forwarders to deliver your orders internationally.

  • Payment Processors: We share payment data with trusted third-party payment services to securely process financial transactions.

  • Service Providers: Third-party vendors who provide services such as web hosting, data analysis, and marketing assistance under strict confidentiality agreements.

  • Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend the rights or property of CSSBUY AGENCY, or protect the personal safety of users of the service or the public.

We do not sell your Personal Information to third parties for their marketing purposes.

4. Data Security

We have implemented appropriate security measures, including physical, electronic, and managerial procedures, designed to protect your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.

All sensitive data, such as payment information, is handled by specialized third-party processors and is transmitted using secure socket layer (SSL) technology.

While we strive to protect your data, no security system is impenetrable, and we cannot guarantee the absolute security of your Personal Information.

5. Cookies and Tracking Technologies

Our Website uses “cookies” to enhance your experience. Cookies are small data files placed on your device. We use them for:

  • Essential Functionality: To enable core site features, such as maintaining your login session and managing your shopping cart.

  • Performance and Analytics: To monitor and analyze site usage, traffic patterns, and the effectiveness of our services, helping us improve the Website.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, some parts of the Website may not function properly.

6. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the Personal Information we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete data we hold about you.

  • Deletion: Request that we delete your Personal Information, subject to certain legal exceptions.

  • Opt-out: Opt-out of receiving marketing or promotional emails from us (you can do this by following the “unsubscribe” link in those emails).

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

CSSBUY AGENCY